Templates support autocomplete / typehead for various entities, including users, issues, and variables.
Just like the regular commenting box, our commenting box supports mentioning users.
Mentioning Jira issues
Additionally, we make it easy to mention issues. If you know the issue key already, simply type it in, and it will resolve, just like Jira does. But what happens if you don't remember the issue key for the issue you want to mention? No worries, simply start typing a square bracket "[" and start typing the summary of the ticket, and we will do an inline lookup for you.
Of course, we can't forget about variables. Who could possibly remember all of them? To make that easier, we provide typeahead for variables as well. Start typing a "$" and the variable mention logic will kick in, allowing you to select a variable to insert.
In the future, we're planning on addin auto-complete / typeahead for other templates (to make it easier to insert a template with just a keyboard), as well as confluence pages. The latter should be particularly useful when dealing with support tickets, where you need to refer a customer to a documentation page.